Highly innovative telecom industry
professional with eight years of experience
managing self-service and call center
initiatives for a customer base of 35M.
Proven track record of dramatically
exceeding revenue and cost reduction
objectives through the creative application
of Interactive Voice Response and Advanced
Speech Recognition technology.
 | | IVR/Speech Strategy Development
|
| | Voice User Interface (VUI) Design
|
| | Business Requirements Analysis
|
| | Life-Cycle Project Management
|
| | ROI/Cost Benefit Analysis
|
| | Client Relations
|
| | Vendor Selection & Management |
| | |
| | Interactive Voice Response (IVR)
|
| | Advanced Speech Recognition (ASR)
|
| | Natural Language (NLU/NLP)
|
| | VoiceXML (VXML)
|
| | Computer Telephony Integration (CTI)
|
| | Text-To-Speech (TTS)
|
| | Outbound Messaging |
| | |
Speech Technology Professional
Key Competencies
Technical Expertise
Profile
Gina Sunshine
